themystictree web store FAQ section

All items will be emailed to the buyer within 12 hours of purchase. No downloading required, no need to pull up Adobe Reader or Microsoft Office to view. Just go to your email inbox as you normally would do, click on the email titled as "Mystic Tree Purchase" followed by the title of the purchase, and it's there. You can print off paper copies to use in your Book of Shadows or magickal reference book, or save it to your computer for future reference. All items are file safe verified. If you use Yahoo or Hotmail as your email provider, you should see a little shield symbol that says "file safe verified" (to the left of the subject line of the email) when you click on or "mouse over" the shield. I'm not sure if users of AOL, Earthlink, MSN, or private/local email providers will display this same shield symbol as I have never used email with any other companies, so it may be different or may not be visible at all.

No downloading is required at any time. There is no need to install or use Adobe Reader, Microsoft Office, or any .pdf file readers to view your purchased content, as your content will be emailed to you in plain text, or image formats if you buy a graphics pack. This makes it a lot easier for you to make a purchase without having to install anything on your computer or go through any additional lengthy steps to receive your purchase(s), as we also realize that not everyone has a file reader program installed on their computer. All you have to do to get your purchased content is simply go to your email inbox as you normally would do, click on the email, and it's there. All emails sent by us will be titled as "Mystic Tree Purchase" and then you will see up to five words that give a brief description of what the purchase is. Example: "Mystic Tree Purchase--Complete Chakras guide". For some who have purchased images or graphics pack, If you do happen to have an email provider that does not allow for pictures to be viewed automatically from within your email, you may have to click to download it within your email so that it will show up and be able to be viewed from within the email, but this will not download the contents to your actual computer, nor take up any storage, memory, or hard drive space when done. It will only temporarliy allow the image(s) to show up so that they can be seen within your email. You can then see the images in order to save them to your computer.

No. Once you have paid for an item (guide, graphics, whatever it may be) the content is yours to keep. You may print off paper copies or save it to a folder on your computer. Your purchase does not expire and there is NO time limit. The only way the email(s) containing your purchased content will disappear from your computer, is if you delete the email(s) or if you have your spam controls set to block all incoming emails except for those sent by email address that you specify personally.

Yes. All files are "File-Safe verified". *What does "File-Safe Verified" mean? This means that the email has been checked and scanned by your computer's anti-virus software and that your personal email provider has also scanned the email, and no malicious software, spyware, or content has been found that is in any way harmful to your computer. *How do I know if an email has been verified? When an email is "File-Safe Verified", usually a tiny shield symbol will appear to the left of the subject line of the email. 90% of the time it will be a shield (red or yellow in color), but depending on your email provider it may be a different symbol, it may just a box that pops up and says that it is safe, or it may be something entirely different from what I've said. It all differs from company to company, and some smaller locally owned email & service providers only offer this service as an additional "pay per month" feature. If you are not sure, contact your provider's customer service.

At this time, All sales are final. We can not offer a refund once your purchased content has been sent to you, as it will already be in your care and there is no way for you to physically send the content back to us. In the event that an email does not reach your inbox or accidentally gets deleted by you or a household member, we will gladly resend the email with your purchased content again as we understand that things accidentally get deleted all the time. You should try to make paper copies of your purchased content, or save the content to a file folder on your computer as quickly as possible after purchase. We can not repeatedly resend email(s) if they become misplaced or deleted on a regular basis. Also, please make sure that the email address you provide us with (upon entering your information into ecrater to place your order) is your actual address, a real address and not a made-up one, and make sure that all spelling and symbols are correct, as this is the email your purchase(s) will be sent to unless you specifiy otherwise in the "Notes to seller" section. We will not send you any additional emails trying to sell or advertise anything to you, and your email address will never be shared with anyone, ever.

In the event that the email containing your purchased content does not reach your inbox or accidentally gets deleted by you or a household member, we will gladly resend the email, as we understand that things accidentally get deleted. You should try to make paper copies of your purchased content, or save the content to a file folder on your computer as quickly as possible after receiving it. We can not repeatedly resend email(s) if they become misplaced or deleted on a regular basis.

We respect your privacy as we would want you to return the same courtesy to us, and therefor, your email address will never be shared with anyone at anytime. Your email will never be put on any mailing lists or used to send you sales advertisements. It is needed one time only, in order to send your purchases content to you, and the only emails you will receive from us are 1) An original email confirming that we have received your order and 2) The email containing your purchased content. You may receive an additional email if there is a problem with your payment. With this in mind, please make sure that the email address you provide us with upon entering your information into ecrater to place your order is your actual email address and not a made-up one. Also, please check to ensure that all spelling and symbols are correct, as this is the email your purchase(s) will be sent to unless you specifiy otherwise in the "Notes to seller" section.